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Course Operations Manager – Fixed Term Contract for 12 Months/Secondment at City, University of London

Background
Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last decade, City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research.

Led by President, Professor Sir Paul Curran, City has made signi´Čücant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

Working with the Academic Operations Director, the Course Operations Manager has shared responsibility for the operations of all Cass undergraduate degrees and for providing an exceptional student experience for the student body.

Key areas of responsibility include staff recruitment and management, course management and coordination, and financial management. They will lead work with the Admissions and Exams Teams to ensure an effective Course Operation.

Responsibilities
The Course Operations Manager will provide a high-quality professional support service to key stakeholders including students and academic colleagues. This will include management of a team of course officers and administrators. The purpose of this senior administrative post is to support the Undergraduate student journey and to ensure a world class student experience.

Person Specification
The ideal candidate will be educated to degree level, have excellent IT skills and experience of working in higher education, particularly in programme administration. S/he will have excellent interpersonal and communication skills and the ability to assume a senior leadership role within a team, to motivate colleagues and to optimise working practices. S/he will also have planning and problem-solving skills and the ability to remain calm while delivering a high-quality service to deadlines.

Additional Information
City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 11:59pm, Thursday 5th November 2020.

Interviews are scheduled for the week commencing 9 November 2020.

Actively working to promote equal opportunity and diversity.

Academic excellence for business and the professions.

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