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Emirati Customer Happiness Manager | Jobs in Sharjah, UAE by RTC-1 Employment Services

Position Title: Emirati Customer Happiness Manager

Employment Type: Full Time

Salary: up to 25,000 AED all-inclusive depending on experience and qualifications

Job Location: Sharjah, UAE

About the Client:

One of UAE’s largest and most trusted business setup advisory firms, the client is engaged in to serve as a one-stop shop,

from company registration with flexible payment plans, to offering value added services to help SMEs sustain and grow their businesses.

Job Role:

Serve customers through various channels such as in person, email, calls etc.

To attain set KPI on Customer Satisfaction that is measured through surveys

Improve customer service experience, create engaged customers and facilitate organic growth

Participate in management meetings and take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyze statistics and compile accurate reports

Recruit, mentor, develop and manage customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget and maintain an orderly workflow according to priorities

Requirements:

38 years old and below

Open to Emirati candidates

Bachelor’s Degree in any related field

At least 2 years of proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

Excellent knowledge of management methods and techniques

Proficiency in using customer service software, database and tools

Awareness of industry’s latest technology trends and applications

Strong client-facing, communication and negotiation skills

Must be committed with positive attitude

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.



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