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Information Assistant at UCL

Student Centre

Part Time: 21.9 hours per week (60% FTE) Monday to Friday 

The Information Assistants will play a pivotal role in providing frontline Help Point services within UCL’s flagship building. Information Assistants provide first-line support for enquiries, learning spaces and technology within UCL’s Student Centre. 

5 A*-C GCSE’s or equivalent, Experience of working in a customer service environment, excellent interpersonal skills, excellent IT skills including a good working knowledge of Microsoft Office applications, ability to work as part of a team: able to work towards common goals and to take on, share and relinquish tasks as appropriate and necessary. 

Applicants should apply online. To access further details about the position and how to apply please click on the ‘Apply’ button above. 

Please note that only information contained in the application form will be considered by the shortlisting panel therefore covering letters and CVs are not required. 

For enquiries regarding the application process please contact quoting the job reference. 

Further information about UCL Library Services can be found on our website. 

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see to find out more. 

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level. 

Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department. 

This role does not meet the eligibility requirements for a tier 2 certificate of sponsorship under UK Visas and Immigration legislation. Therefore UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.


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