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Unified Communications Analyst (M365) at UCL

ITSD SS Identity, Communications and Collaboration

University College London are looking to appoint a Unified Communications Analyst within the Information Services Division. The Unified Communications and Collaboration group within ICC are responsible for support of UCL’s Office 365 environment, Zoom Enterprise, Telephony including Teams Calling.

This is a full-time open ended role, the Unified Communications Analyst will be specifically focused on Office 365 and is expected to provide 2nd and 3rd line support for the service.

A successful candidate for this position will be able to demonstrate proficiency with the design, implementation and support of Microsoft solutions and exhibit strong project management, change management, documentation and communication skills.

UCL has a bold strategy to build new UCL services around Microsoft Teams, with large scale and ambitious projects will move UCL forwards to a modern cloud based platforms and ways of delivering Voice services on the Office 365 Platform.

A deep technical understanding of the Microsoft Office 365 (M365) online environment and architecture including but not limited to administrating at enterprise level: Exchange Online, SharePoint Online and Microsoft Teams/ SFB and Active Directory User Account Administration and a high level of advanced technical troubleshooting skills.

Applicants should apply online. To access further details about the position and how to apply please click on the ‘Apply’ button above.

If you have any queries regarding the vacancy or application process, please contact ISD HR Administration Team –

Further information about working in ISD can be found at:  

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see to find out more.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

We will consider applications to work on a part-time, flexible and job share basis wherever possible.

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